Overview
Rybernt provides digital hosting and infrastructure services. Because these services are delivered immediately and often consumed as they are used, refund eligibility depends on the type of purchase, the service status, and the time since activation.
General Refund Policy
- Refunds are considered on a case-by-case basis and are not guaranteed for every order.
- Refund requests must be submitted through the official support channel or billing contact.
- Requests are reviewed based on service usage, billing history, and the terms of the specific product or plan.
- Refunds are not provided for services that have already been materially used, consumed, or configured for operation.
Non-Refundable Items
- Services already activated and used.
- Custom setup, migration, or configuration work already performed.
- Domain registrations, add-ons, or services excluded by their product terms.
- Charges for renewals, invoices already paid, or services already delivered.
- Orders cancelled due to violation of the Terms of Service or acceptable-use policies.
Cancellation Policy
- Services may be cancelled at any time from the client area or by submitting a cancellation request.
- Cancellation does not automatically trigger a refund.
- Recurring services remain active until the end of the current billing cycle unless otherwise stated in the service agreement.
- Immediate cancellation may stop service access earlier, subject to any remaining billing obligations, setup fees, or active usage.
Billing & Renewal
- Subscriptions renew automatically unless cancelled before the renewal date.
- Renewal charges are generally non-refundable once processed.
- Any promotional credits, coupons, or discounted first-term pricing are subject to the applicable offer terms.
Disputed Charges
If a charge is disputed without first contacting support, we may suspend related services until the dispute is resolved. We encourage customers to contact us first so we can review the account and resolve issues quickly.
How to Request a Refund
To request a review, contact our support team with the following details:
- Account email and customer name
- Service or invoice reference
- Date of purchase and renewal date
- Reason for the request
We review each request based on the facts available and will respond via the contact method provided.
Final Note
These terms are intended to be fair and practical for digital services. If your issue is exceptional, we may consider a refund or credit at our discretion. This policy does not override any specific service agreement or legal requirement.